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ITIL 5 Foundation Training

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R 9,775.00 9775.0 ZAR

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Exam Voucher: includes exam voucher

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ITIL Foundation (Version 5) Training

Includes the PeopleCert exam voucher

ITIL Foundation (Version 5) is the entry-level certification of the latest ITIL framework from PeopleCert. It introduces the key concepts of digital product and service management and gives teams a common language for creating value through products and services across their whole lifecycle, from discovery and design through to operation, delivery and support. The new version also covers how ITIL applies to AI-enabled ways of working.

Choose between our mentored self-paced format, with a mentor to answer questions and guide your study, or instructor-led classroom / virtual classroom (ILT/VILT) training. Both options include the exam voucher.

Course topics (based on the official syllabus):

  • Key concepts of digital product and service management and value co-creation

  • The ITIL Four Dimensions of product and service management

  • The ITIL product and service lifecycle

  • The ITIL Value System, including the Guiding Principles, governance, the value chain and management practices

  • Value streams and continual improvement

  • ITIL and AI, and how ITIL relates to DevOps and PRINCE2

About the exam:

  • Format: closed-book, multiple-choice

  • 40 questions in 60 minutes

  • Pass mark: 26/40 (65%)

Format

Mentored , ILT/VILT

Exam Voucher

includes exam voucher