🎓 Training Course Terms & Conditions

1. Certification and Completion

• Accredited Courses: For courses offering accreditation, attaining accreditation requires the student to successfully pass the vendor's official certification exam.

• Non-Certified Courses: Where no official vendor certification is available for the technology or training, a Certificate of Course Completion will be issued upon successful completion of the training requirements.

2. Instructor-Led Training (ILT) - Payment and Scheduling

• Payment Requirement: All invoices for instructor-led training must be paid in full and upfront before training dates can be confirmed.

• Tentative Scheduling: Until full payment is received, all scheduled training dates remain tentative and subject to change.

3. Instructor-Led Training (ILT) - Cancellations and Postponements

Action	Notice Period	Refund / Fee Applied	Details
Cancellation	3 Weeks (21 days) or more	100% Refund	A full refund will be processed.
Cancellation	Less than 3 Weeks (21 days)	50% Refund	A 50% refund will be processed to cover administrative costs, instructor booking fees, and material preparation.
Postponement	2 Weeks (14 days) or more	No Fee	Training dates can be rescheduled.
Postponement	Less than 2 Weeks (14 days)	Contact Support	Postponements with less notice will be handled on a case-by-case basis.

4. Mentored Self-Paced Training

• Refunds: Due to the immediate and proprietary nature of the content, no refunds will be processed once the training material has been delivered, unless the provisions of the Consumer Protection Act (CPA) are applicable.

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🎟️ Exam Voucher Terms & Conditions

5. Exam Voucher Return and Refund Policy

At [Your Company Name/Exam Vouchers SA], we strive to provide reliable exam voucher services. Due to the digital and non-tangible nature of our products, we generally do not accept returns or issue refunds once a voucher has been purchased and delivered, subject to the conditions below:

• 5.1. Our Error: If we supply an incorrect voucher due to our mistake and are unable to provide the correct one within a reasonable timeframe, we will issue a full refund.

• 5.2. Voucher Redemption Issues: If you encounter a problem redeeming the voucher at the vendor or testing centre, we will work diligently to resolve the issue. This may involve issuing a replacement voucher. A refund will only be provided if we are ultimately unable to resolve the redemption issue or provide a suitable replacement.

• 5.3. Customer Error: We are not responsible for purchases of incorrect vouchers (e.g., wrong exam, wrong provider, or expired purchase). Refunds will not be issued in these cases. We will, however, attempt to assist you with the vendor where possible.

6. Contact and Assistance

For any assistance or to report an issue, please contact our support team immediately via our designated contact form or support email. We are committed to ensuring your experience with us is seamless.

7. Domestic Shipping Policy 

Shipment Processing Time

• All orders are processed within 2 to 4 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has officially shipped.

• Please note: Processing time refers to the time it takes to pick, pack, and prepare your items before they are handed over to the courier.

Shipping Rates & Delivery Estimates

We offer nationwide courier delivery across South Africa. Shipping charges for your order will be calculated and displayed at checkout:

Shipping Option	Estimated Transit Time	Rate
Standard Courier	3 to 5 business days after processing	R115.00

📌  Note: Delivery delays can occasionally occur due to courier peak seasons or public holidays. We currently only ship within South Africa and do not offer international shipping. Digital delivery, for example of exam vouchers or mentored/self-paced training will be delivered via email in 2 -4 business days.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to register with the courier service.

In-Store Collection (Local Pickup)

You can skip the delivery fees entirely with free local pickup at our physical storefront. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for collection.We will send you an email confirmation when your order is ready, along with instructions and store hours for your collection.